A place full of
charm in the heart of Bilbao’s historic center. Our passion is to offer you an
unforgettable stay, where design, comfort, and excellent service combine to
make you feel at home.
Iturrienea Ostatua Hotel
A privileged location.
Built in 1906 for
the Countess of McMahon, resting on sturdy oak beams and supported by striking
stone walls (visible in some rooms), our small accommodation occupies the first
floor of this historic and magnificent building.
In accordance with Spanish regulations that regulate the use of cookies for electronic communication services, contained in the Royal Decree Law 13/2012 from March 30, this document will inform you about the cookies used on the ITURRIENEA OSTATUA - CONSULTORÍA CASCO VIEJO, S.L. website and their purpose. In addition, we would like to inform you that by using the website you are granting your consent for their use.
2. WHAT ARE COOKIES?
A cookie is a file that is downloaded onto your computer when you access certain websites. Cookies allow a webpage to store and recover information about the internet usage habits of the user or their device and, depending on the information they contain and the way in which they use your device, they can be used to recognise the user. Cookies are only associated with an anonymous user and the user’s computer or other device and do not provide information about personal details.
3. TYPES OF COOKIES
1.- First-party cookies: these are cookies that are sent to the user’s device from a device or domain operated by the publisher of the website and from those providing the requested service to the user.
2.- Third-party cookies: these are cookies that are sent to the user’s device from a device or domain that is not operated by the publisher of the website, but rather by another entity which handles the data obtained via the cookies.
3.- Session cookies: these cookies are designed to gather and store data while the user is accessing the website.
4.- Persistent cookies: these cookies store data on the device which can then be accessed and handled during a period whose duration is defined by those responsible for the cookie, a period which could be from a few minutes to several years.
5.- Statistics cookies: these are cookies that, whether they are handled by us or a third party, allow us to calculate the number of users and thus measure and analyse usage statistics of the service being offered. To this effect, the browsing activity on our website is analysed for the purpose of improving the products and services that we offer.
6.- Marketing cookies: these cookies allow for the most efficient management of advertising spaces that the publisher has included on the website, application, or platform which is providing the requested service, based on criteria such as edited content or the frequency that ads are shown.
7.- Preferences cookies: these cookies allow for the most efficient management of advertising spaces that the publisher has included on the website, application, or platform which is providing the requested service. These cookies store information about the activity of the users which is obtained through ongoing monitoring of their browsing habits, which allows for the development of a specific profile in order to show advertising based on this profile. In addition, it is possible that when visiting a website or opening an email which contains an ad or promotion regarding our products or services, a cookie may be installed on your browser which allows us to show advertising related to your search terms, and to monitor the number of times our ads are seen, where they appear, the times they are seen etc.
4. TYPES OF COOKIES USED BY THIS WEBSITE
The types of cookies used on our website are session cookies and third-party cookies, and these allow us to store and access information related to language, browser type, and other general characteristics previously defined by the user in order to follow and analyse the activity for the purpose of improving our services and providing them in a more efficient and personalised way. ITURRIENEA OSTATUA - CONSULTORÍA CASCO VIEJO, S.L. does not use marketing cookies or preferences cookies.
The use of these cookies offers advantages in terms of providing services within what is known as the information society, as it makes it easier for the user to browse and access the different services offered by this website; it avoids the user having to configure general, previously-defined settings each time they access the website; it helps us improve the functionality of and the services offered through the website using the corresponding information analysis obtained by the installed cookies.
Name
Type
Lifespan
Purpose
Class
_ga
Third-party (Google Analytics)
2 years
To distinguish between users
Not exempt
_gid
Third-party (Google Analytics)
24 hours
To distinguish between users
Not exempt
_gat
Third-party (Google Analytics)
1 minute
Used to limit the percentage of requests
Not exempt
5. DISABLING AND DELETING COOKIES
Depending on the browser that you use, you can access the settings of your browser at any time to accept or reject all cookies or to choose which cookies you allow to be installed by following one of the below processes:
Google Chrome (in the Settings menu)
Settings > Show Advanced Options > Privacy (Site Settings) > Cookies
In compliance with article 10 of Law 34/2002 regarding Information Society Services and Electronic Commerce, we are providing the user with our details:
Name
Company Name: ITURRIENEA OSTATUA - CONSULTORÍA CASCO VIEJO, S.L.
Trade Name: Hotel Iturrienea Ostatua
Tax Identification Number: B95674719 e inscrita en el Registro Mercantil de A Vizcaya, tomo 5.271, folio 130, hoja BI-59.867, inscripción 1ª
Trading Address
Santa Maria (Andra Mari Kalea) nº14
48005 Bilbao
(Bizkaia) España
Contact number
+34 944 161 500
Email address
iturrienea@outlook.es
Website
https://iturrieneaostatua.com
Purpose
The service provider, who is responsible for the website, has made this document available for users in order to comply with the obligations stipulated in Law 34/2002 regarding Information Society Services and Electronic Commerce (LSSI-CE), in order to inform all users of the website about the conditions of use of the website.
Every person that accesses the website assumes the role of user, and in doing so commits to strictly observing and complying with the requirements explained here, as well as any other legal requirements.
The service provider reserves the right to modify any information that appears on the website and is not obligated to warn or advise uses before making these modifications, with publication on the website of the service provider considered sufficient warning.
Responsibility
The service provider is exempt from any responsibility derived from the information published on its website when this information has been handled or introduced by an outside party.
The website of the service provider can use cookies (small files of information that the server sends to the computer that accesses the page) in order to carry out certain activities that are necessary for the correct functionality and display of the site. The cookies used on this website are temporary with the sole purpose of making their further transmission more efficient and they disappear when the user’s session has ended. At no time will the cookies be used to obtain personal information.
It is possible that you will be redirected to content from third party sites from the client’s website. As the service provider cannot always control the content included by third parties on their websites, the service provider is not responsible for this content in any way. However, the service provider states that they will immediately remove any content that may violate national or international legislation, ethical standards, or public order, by immediately removing the redirection to the specific website, and advising the appropriate authorities regarding the content in question.
The service provider is not responsible for the information and content stored on, including but not limited to, forums, chats, blog, comments, social media, or any other type of media that allows third parties to publish content independently on the website of the service provider. Nevertheless, and in accordance with art.11 and 16 of the LSSI-CE, the service provider agrees to make themselves accessible to all users, authorities, and security forces, and to actively collaborate in the removal of, or if necessary, the blocking of, all content that could affect or violate national or international law, third-party rights, ethical standards, or public order. If a user believes that there is content on the website that could fall into this category, they are requested to notify the site administrator immediately.
The website has been revised and checked so that it works correctly. Its correct functioning can usually be guaranteed 24 hours a day, 365 days a year. However, the service provider does not rule out the possibility that there may be programming errors, or reasons of force majeure, natural disasters, strikes, or similar circumstances that may make accessing the website impossible.
Intellectual and industrial property
The website, including but not limited to its programming, publishing, compiling of content, and other elements necessary for its correct functioning, as well as designs, logos, texts and/or graphics, are the property of the service provider or in other cases the service provider has the licence or express authorisation of the creators for use of this content. All content on the website is adequately protected by intellectual and industrial property laws, as well as being registered in appropriate public registries.
Independent of the purpose for which it was originally created, the complete or partial reproduction, use of, exploitation, distribution, and commercialisation of the content requires prior written authorisation by the service provider. Any use of content that was not previously authorised by the service provider will be considered a serious violation of the intellectual or industrial property rights of the creator.
Designs, logos, texts and/or graphics not belonging to the service provider that may appear on the website belong to their respective owners, and they are responsible for any possible dispute which may occur regarding them. The service provider has prior express authorisation of the owners to use this content.
The service provider DOES NOT AUTHORISE third parties to redirect to specific content on the website, requiring them instead to redirect to the home page of the service provider.
The service provider recognises the corresponding industrial and intellectual property rights of the owners of content, without mentioning or including the existence of any rights or responsibilities on the part of the provider, endorsement, sponsorship, or recommendation by the service provider.
To alert us to any possible violation of intellectual or industrial property rights, including any website content, you can do so via by sending an email to the following email address.
Accuracy of information
All information provided by the user must be accurate. To this effect, the user guarantees the authenticity of the information provided via forms for subscriptions to services. The user will be responsible for ensuring that all information provided to ITURRIENEA OSTATUA - CONSULTORÍA CASCO VIEJO, S.L. is updated at all times so that it reflects the current situation of the user. The user is the only person responsible for their false or inaccurate, and the damages caused to the service provider or third parties as a result of these declarations.
Underage users
In order to use these services, minors must have the prior consent of their parents, carers, or legal guardians, who are liable for the actions undertaken by the minors under their care. The responsibility of the specific content accessed by these minors is of their carers; therefore, if they access inappropriate content on the internet, mechanisms such as software, filters, and blockers will need to be installed on their computers, which limit the content available to them and, despite not being infallible, are particularly useful for controlling and restricting materials that minors may access.
Obligation to use the website correctly
The user agrees to use the website in accordance with the law and the aforementioned legal information, as well as accepted moral and ethical standards. To that effect, the user will abstain from using the page for illicit or prohibited purposes, which are detrimental to the rights and interests of third parties, or that could damage, disable, overload, impair, or impede the normal use of devices or documents, files, and any type of content stored on the computer hardware of the service provider.
Specifically, the user agrees not to transmit, distribute, or make available third-party information, content, messages, graphics, drawings, sound or image files, photos, recordings, software, and in general, any type of material that:
(a) is contrary to, disregards, or infringes on the fundamental rights and public freedoms that are constitutionally recognised, in international agreements, and other applicable regulations;
(b) induces, incites, or promotes criminal, degrading, defamatory, violent actions, or any actions contrary to the law, ethical standards, or public order;
(c) induces, incites, or promotes discriminatory actions, attitudes, or thoughts based on gender, race, religion, beliefs, age, or circumstances;
(d) is contrary to the right to honour, personal or familial privacy, or personal image rights;
(e) damages the credibility of the service provider or third parties in any way; or
(f) constitutes illicit, misleading, or false advertising.
Applicable law and jurisdiction
For the resolution of disputes or matters related to this website or its activities, Spanish law will be applicable, and the parties will submit themselves to its authority, with the courts of 48005 Bilbao being competent to resolve any conflict arising from or related to the website’s use.
Privacy policy
1. DETAILS OF THE ENTITY RESPONSIBLE FOR DATA HANDLING
Name
Company Name: ITURRIENEA OSTATUA - CONSULTORÍA CASCO VIEJO, S.L.
Tax Identification Number: B95674719 e inscrita en el Registro Mercantil de A Vizcaya, tomo 5.271, folio 130, hoja BI-59.867, inscripción 1ª
Company Address
Santa Maria (Andra Mari Kalea) nº14
48005 Bilbao
(Bizkaia) España
Contact number
+34 944 161 500
Email address for communicating concerns regarding data protection
iturrienea@outlook.es
1.1 Applicable regulations
Our privacy policy has been designed in accordance with the EU General Data Protection Regulation 2016/679 from the European Parliament and the Regulation of April 27, 2016, concerning the protection of natural persons regarding the processing of personal data and the free movement of this data, repealing Directive 95/46/EC (General data protection regulation), and that which does not contradict the aforementioned Regulation is governed by the Spanish legislative formwork regarding the Protection of Personal Data.
By providing your data, you are stating that you have read and understand this privacy policy, providing your unequivocal and express consent for the handling of your personal data in accordance with the purposes and the terms laid out in this document.
The company can modify this privacy policy to adapt to legislative, jurisprudential, or interpretative changes from the Spanish Data Protection Agency. These privacy conditions will be complemented by the Legal Information, Cookie Policy, and General Conditions which, when appropriate, will be collected for certain products or services, if the aforementioned access implies an irregularity in terms of personal data protection.
1.2 Delegate responsible for data protection
The company does not have a delegate responsible for data protection
2. REASON FOR HANDLING OF PERSONAL DATA
We handle your personal data for the following purposes:
- To provide you with information related to products and services that our company offers and that are detailed on this website.
- For the hiring of our services through acceptance of a corresponding quote/order and/or the signing of a commercial contract.
- To send you electronic and/or postal correspondence regarding news about our company, as well as updates to our products and services catalogue.
2.1. How long your data will be held for
We will keep your personal data from the time that you provide your consent until you revoke it or request that the handling of your data be limited. In such cases, we will keep your data blocked for the legally required time periods.
3. AUTHENTICATION AND COLLECTED DATA
The authentication for the handling of your data is the express consent granted through a positive and affirmative action (completing the corresponding form and checking the box that indicates acceptance of this policy) at the time you provide your personal data.
3.1. Consenting to the handling of your data
By completing forms and checking the box that says “I accept the privacy policy” and sending data, or by sending emails to the company, the user states that they have read and accepted this privacy policy and grants their unequivocal and express consent for the handling of their data for the specified purposes.
3.2. Data categories
The data collected refers to the category of identifying data, which may include: name and surname, phone number, postal address, company name, email address, as well as the IP address from which you accessed the data collection form.
4. SECURITY MEASURES
As part of our commitment to guaranteeing the security and confidentiality of your personal data, we have adopted the necessary technological and organisational measures to guarantee the security of your personal data and to avoid its alteration, loss, and unauthorised access or handling, in view of the state of technology, the nature of the stored data, and the risks to which it is exposed, in accordance with Art. 32 of the GDPR EU 679/2016.
5. TRANSFER OF DATA
Transfers and international transfers of your data are not expected to occur, except for those that are authorised by fiscal, commercial, or telecommunication legislation, as well as cases in which a judicial authority requests said data.
6. USER RIGHTS
Any interested party has the right to obtain confirmation about how we handle personal data which may or may not concern them. Interested parties have the right to access their personal data, as well as to ask for rectification of incorrect data or, when appropriate, request elimination when the data is no longer necessary for the purposes for which it was collected, among other reasons. In certain circumstances, the interested parties can request that the handling of their data be limited, in which case we will only keep the data for making or defending against complaints. For reasons concerning the party’s particular situation, the interested parties will be able to oppose the handling of their data. Those responsible will stop handling your data, except for legitimate reasons, or for making or defending against complaints.
In accordance with current legislation, you have the following rights: the right to request access to your personal data, the right to request correction or elimination of your personal data, the right to request limited handling of your data; the right to the transfer of the data as well the right to revoke previously granted consent.
6.1 How can I exercise my rights?
In order to exercise your rights, you must contact the responsible entity to request the corresponding form to exercise your chosen rights. You could also contact the relevant authority to obtain additional information about your rights. The contact details required in order to exercise your rights are the telephone number +34 944 161 500 and the email address iturrienea@outlook.es. Remember to attach a copy of a document which will allow us to identify you.
7. CONSENT FOR SENDING ELECTRONIC COMMUNICATION
Additionally, and in accordance with Law 34/2002, from July 11 Information Society Services and Electronic Commerce, completing the data collection form and checking the box corresponding to “I agree to receive electronic communication”, you are granting express consent to receive information about the company via email, phone, fax, or other electronic methods of communication.
